Privacy Policy

1. Introduction

Welcome to TerKnox ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company information and job title
• Account credentials and authentication information
• Payment and billing information
• Communication preferences
• Information provided in forms, surveys, or support requests

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and navigation data
• Cookies and similar tracking technologies
• Log files and server data

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our services
• Processing transactions and managing accounts
• Communicating with you about our services
• Sending promotional materials and newsletters (with consent)
• Improving our website and services
• Ensuring security and preventing fraud
• Complying with legal obligations
• Analyzing usage patterns and trends

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and services
• Legal Requirements: When required by law or to protect our rights and the safety of others
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and data centers
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

You can manage your cookie preferences through our cookie consent banner or your browser settings.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@terknox.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: